Refund policy

Returns and refunds

We hope you love your purchase. If you are not delighted with it, you can return it for a refund or exchange within 14 days of the date you received it.

How to return an item

Please post your item, with your original packing slip so we can find your order, to:

Scarf Room, Unit 13 Olympic Court, Whitehills, Blackpool, FY4 5GU

Items must be unused, in the condition you received them, and in their original sleeve packaging. Pure cashmere items must be returned with the official Chyangra Pashmina Certified Label attached.

You are responsible for the cost of posting your return to us. We recommend a tracked service and keeping your proof of postage, as we cannot be responsible for returns that do not reach us.

Items we cannot accept back

For hygiene reasons, fascinators and face coverings cannot be returned or exchanged unless they are faulty. Gift cards are non-refundable. This does not affect your statutory rights.

Faulty or damaged items

We check every item before it is sent. If your item arrives damaged or faulty, please tell us within 7 days of receiving it by emailing info@scarfroom.co.uk or calling 01253 468967. We will replace or refund the item and refund the cost of second class return postage.

Refunds

When your return arrives we will email you to confirm it. Refunds are made to your original payment method within 14 days of us receiving your return. It can take a few more days for your bank to show it. 

Exchanges

We are happy to exchange your item. Please contact our customer service team on 01253 468967 or at info@scarfroom.co.uk and we will take you through the best way to do it.

Gifts

If you are returning a gift, please contact us and we will be glad to help. Refunds are made to the original purchaser's payment method.

Questions

Email info@scarfroom.co.uk or call 01253 468967, Monday to Friday.